Frequently asked questions
What's the product warranty do you provide?
All the machine has six months warranty, if it is broken during this period, we will send the replacement parts for free, but you need to pay for the shipping fee with US$5-US$15 depends on the parts weight. Please kindly note that due to the laser module lifetime is depends on its using time, the laser module warranty is not applicable to the above warranty.The laser module only has 30 days warranty time from you receive the package.
Where does your product ship from and what's your shipping method
All the product ship from China
The order values below $100 will be shipped by Standard Shipping Method via China Post with 15-30 days according to your country;
The order values over $150 will be shipped by expedited shipping mothed such as DHL, UPS, EMS according to your country with 5-13 days usually.
All the package is trackable
When will my package be shipped after I made the purchase？
we will ship it out in 3 business days after receiving the payment usually.
What payment your company accept?
We only accept the paypal payment.
Does the product comes with the software or instructions?
Yes, the product comes with the software and instructions stored in the CD disk